Refund and Cancellation Policy

We want you to feel safe buying from us. This page explains, in plain language, how refunds and cancellations work for each plan.

Payments are handled by Paddle, our reseller and merchant of record. Your receipt comes from Paddle, and Paddle appears on your card statement. You can ask us for a refund at contact@testacademy.dev, or use the link in your Paddle receipt.

Lifetime course

The lifetime course has a 14-day money-back guarantee. If you are not happy with it within 14 days of your purchase, email us and we refund you in full. After 14 days the sale is final. Two weeks is enough time to work through a track and decide whether it teaches the way you need.

Monthly Pro

You can cancel the monthly plan at any time. You keep full access until the end of the month you have already paid for, and we do not charge you again after you cancel. We do not refund a partial month, so cancelling partway through a month does not create a refund for the days you did not use.

Interview packs

An interview pack is a set of AI mock interviews added to your account. A pack can be refunded within 14 days only if you have not started any interview from it. Once you start an interview, the pack is in use and cannot be refunded, because each interview uses paid resources the moment it runs.

How to request a refund

Email contact@testacademy.dev from the address on your account, and include your Paddle receipt or order number. We reply within a few working days. Approved refunds go back to your original payment method. How long it takes to appear depends on your bank.

Your statutory rights

Nothing here removes rights you have under the consumer law of your country. Where the law gives you a stronger right to a refund than this policy, that right applies.

Questions

If anything here is unclear, email us at contact@testacademy.dev before you buy. We would rather answer a question than leave you unsure.